We're here to help with any questions or issues you might have
Our support team is available 24/7 to assist you with any questions or concerns about your Disposable.music experience.
Connect with a support agent instantly through our live chat system. Available 24/7 with an average response time of under 2 minutes.
Start ChatSend us a detailed message about your issue and receive a comprehensive response within 24 hours from our specialized team.
Email UsFor urgent matters or complex issues, our phone support line is available Monday to Friday, 9 AM to 8 PM EST.
Call UsAt Disposable.music, we stand behind our support with a guarantee. If we don't resolve your issue within 48 hours, you'll receive a credit toward your next purchase.
Our support team has maintained a 97% satisfaction rating over the past year, with an average resolution time of just 5.2 hours.
Find quick answers to our most common support questions
Each track on Disposable.music exists for exactly one play unless you purchase it. Once you start playing a track, you have until the end of the track to make a decision. The countdown timer will show you exactly how much time remains. For longer tracks, we provide a 30-second grace period after the track ends for you to make your purchase decision.
If your connection drops while listening to a track, our system will automatically pause the track and the timer. When you reconnect, you can resume from where you left off. However, if the disconnection lasts more than 10 minutes, the system will consider the track played and it will be deleted. If this happens, please contact support with your session ID, and we may be able to restore your access to that specific track.
Yes, you can upgrade your ownership tier at any time. You'll only pay the difference between your current tier and the new tier. For example, if you initially purchased a track at the Personal Use tier ($9.99) and later want to upgrade to Limited Distribution ($49.99), you'll only need to pay the $40 difference. Upgrades can be processed instantly through your account dashboard.
There is no limit to how many tracks you can purchase and save. However, each account comes with 20GB of cloud storage for your saved tracks. If you need additional storage, you can purchase storage upgrades starting at $4.99/month for an additional 50GB. Enterprise accounts receive unlimited storage as part of their package.